January 22, 2012
Business letters are even more expensive in Europe than in the United States. European banks require that letters involving large sums be countersigned; two or three signatures may be needed depending on the amount involved. The regional headquarters of a large Belgian bank received “approximately 5,000 letters of complaint relating to account statements last year. [...]
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July 3, 2010
Years ago she decided to design her own training program in the effective use of the telephone. She wanted a practical program which would introduce telephone techniques to the participants of her sales workshops and which would increase their sales within hours instead of months. Her program would consist of development of personality and communication [...]
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