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Puerto Morelos

The Cost of Correspondence

January 2, 2012

Writing costs money. In 1987, according to the Dartnell Institute, the average one-page business letter cost $9.33. Memos cost slightly less, since they require neither stamps nor envelopes. The cost of a letter is lower if dictation equipment is used; the cost of a long letter or of a report is much higher. One company [...]

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The Cost of Confused, Overstuffed Corporate Writing

December 25, 2011

A few years ago an oil company chemicals unit spent a bundle reinventing from scratch a selective pesticide one of its own researchers had found five years before; he’d buried the news 25 pages deep in a hopeless gumbo of report prose that no one apparently could get through. Another, luckier company accidentally stumbled on [...]

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Does Your Writing Build a Good Image?

December 21, 2011

People are judged on the basis of who they appear to be in their writing, and if what they write is pompous or fuzzy or disorganized they will be perceived as all those things. Bad writing makes bright people look dumb. So it is important to be clear, concise and direct to the point when [...]

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Documents Produced in One Organization: External Documents

December 17, 2011

NAME OF DOCUMENT AND PURPOSE OF DOCUMENT Quotation – Letter giving price for a specific product, fabrication, or service. Claims adjustment – Letter granting or denying customer request to be given credit for defective goods. Beginning-of-year letter to important customers – Goodwill letter to major customers. Job description – Description of qualifications and duties of [...]

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Information Interviewing Leads to a Job Offer

September 3, 2011

As a senior at St. Mary’s College In Notre Dame, Indiana, Joan Grabowski couldn’t decide whether to pursue a career in music (her major) or business (her minor), so …. she contacted several successful members of the South Bend, Indiana, business and fine arts communities for informational interviews. One of the people she approached was [...]

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Examine your best team role

January 22, 2011

Today’s work world requires a good team skills balanced with your technical expertise. This requires you to understand which role in a team you are best suited for. Do you like to initiate and lead the startup of a project, but not be involved long term? Do you like to come into a project and [...]

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Getting to the Truth

January 25, 2010

If someone has pretended to feel one way while influencing others in the opposite direction, clarification is in order. “Micheal, you clearly supported my position on not shipping to delinquent accounts. Now I hear that you don’t think our salespeople should worry about whether an account has been paid or not before shipping them more [...]

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Unspoken Power Plays

January 2, 2010

In the movie Shock to the System, starring Michael Caine, the individual with the perceived power and presence gets his cigar lit. As power shifts back and forth between Michael Caine and his nemesis, they take turns lighting each other’s cigar. It became a clear visual signal as to who was in charge. In the [...]

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Taking Charge Through Nonverbal Communication

December 30, 2009

We need not only to hear and see those with whom we do business, we need to be in their presence to use all our senses to ascertain whether or not we trust them. We need to shake their hands, look them in the eye, see how they move their bodies, and check out how [...]

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