July 3, 2010
Years ago she decided to design her own training program in the effective use of the telephone. She wanted a practical program which would introduce telephone techniques to the participants of her sales workshops and which would increase their sales within hours instead of months. Her program would consist of development of personality and communication [...]
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January 28, 2010
Taking notes is a silent form of flattery in the business world. Noting that what someone has said is worthy of a more permanent record shows your respect. Soft Power Claire Olson, a Cleveland business owner, is an example of someone who effectively uses what I term “soft power.” “Soft power” is knowing you are [...]
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