June 11, 2010
Eagle Ridge GM – Buying a New CarUploaded by Janeuree. – Oriented to the customer’s needs, create the best possible scenario. Maintaining a respectful distance of three to six feet shows an awareness of the person’s anger. She should have clearly explained the situation: “I am so very sorry. I’m afraid I was being overzealous [...]
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June 7, 2010
What should she have done? First of all, never try to defend the indefensible. Helen should have accepted full responsibility for the mistake, and she should have made sure that no one else was blamed or implicated. She should have kept her presence calm and professional, showing she was still in control of this unfortunate [...]
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