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Mazda

Poor Writing Costs a Belgian Bank 1 Million Pounds

January 22, 2012

Business letters are even more expensive in Europe than in the United States. European banks require that letters involving large sums be countersigned; two or three signatures may be needed depending on the amount involved. The regional headquarters of a large Belgian bank received “approximately 5,000 letters of complaint relating to account statements last year. [...]

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Benefits of Improving Correspondence

January 18, 2012

Better writing helps you to Save time. Reduce reading time since comprehension is easier. Eliminate the time now taken to rewrite badly written materials. Reduce the time taken asking writers “What did you mean?” Make your efforts more effective. Increase the number of requests that are answered positively and promptly – on the first request. [...]

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Lost Goodwill

January 14, 2012

Whatever the literal content of the words, every letter, memo, and report serves either to build or to undermine the image the reader has of the writer. The people who got the form letter printed in Figure 1.4 understood the basic point. But the letter failed because it was stuffy and selfish. Four different customers [...]

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Wasted Time

January 10, 2012

Bad writing takes longer to read. Studies have shown that up to 97% of our reading time is taken not in moving our eyes across the page but in trying to understand what we’re reading. How quickly we can do this is is determined by the difficulty of the subject matter and by the document’s [...]

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The Cost of Correspondence

January 2, 2012

Writing costs money. In 1987, according to the Dartnell Institute, the average one-page business letter cost $9.33. Memos cost slightly less, since they require neither stamps nor envelopes. The cost of a letter is lower if dictation equipment is used; the cost of a long letter or of a report is much higher. One company [...]

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I’ll Never Have To Write Because…

October 22, 2011

Most students understand the importance of effective oral communication skills. But some students aren’t convinced that they will need to be able to write well to succeed professionally. They may think that a secretary or technical writer will do their writing, or think that they can use form letters if they do have to write. [...]

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Conducting Your Own “Interview”

October 2, 2011

As you continue your evaluation of whether this is the right place for you, look for answers to the following questions as you talk to the interviewer: – Inquire about specific duties. If you meet others in the company, try to ascertain how you would interact with them if hired. – What is the particular [...]

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During the Interview

September 21, 2011

If the person offers their hand, use the firm handshake you practiced, and make eye contact. After the interviewer greets you, the two of you will shake hands, and most interviewers will indicate where you are to sit. If no indication is given, ask. You don’t want to have settled into a chair only to [...]

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Develop a “picture” of who you are

February 19, 2011

Define all of these personal characteristics  and traits, then sit back and ask yourself, “who is this person, anyway?” Develop a brief picture of yourself doing what you like to do, what you are beat at and where the work it taking place. Once you know this, you will be able to better assess job [...]

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The Need to Prepare for Retirement

January 25, 2011

For example, 63 percent of boomer employees surveyed said they would like to ease into retirement or stay employed beyond their retirement date; 50 percent said they would be interested in part-time work during the transition. On the other hand, only 33 percent of employers said they would be very likely to allow workers to [...]

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