Posts tagged as:

Eye Contact

The Art of Good Listening

September 28, 2011

Listening carefully when you’re nervous isn’t easy. There’s the temptation to be thinking about what may be asked or to be rethinking what you should have said to the question just asked. Some of this will get easier with more experience in interviewing, but here are some tips that can help in the meantime: Keep [...]

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During the Interview

September 21, 2011

If the person offers their hand, use the firm handshake you practiced, and make eye contact. After the interviewer greets you, the two of you will shake hands, and most interviewers will indicate where you are to sit. If no indication is given, ask. You don’t want to have settled into a chair only to [...]

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Critical Circumstances and Sticky Situations

June 18, 2010

For them and that the people who really needed the course were their associates in three-piece polyester suits outside the conference room. However the senior partner, the one whose name appeared first on the door, peered at me through his reading glasses. In a most condescending tone, he proceeded to inform me that my program [...]

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Facing the Music

June 7, 2010

What should she have done? First of all, never try to defend the indefensible. Helen should have accepted full responsibility for the mistake, and she should have made sure that no one else was blamed or implicated. She should have kept her presence calm and professional, showing she was still in control of this unfortunate [...]

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Taking Charge Through Nonverbal Communication

January 22, 2010

The face is flushed and perspiring. The person speaks at a different rate of speech than normal, generally much faster. A hand is placed in front of the mouth when information is given, in an attempt to muffle the words. Dealing with the Liar There are several ways to handle a liar. The direct approach [...]

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Professional Presence

January 18, 2010

The new vacation policy, the obvious message is that she doesn’t. When an associate sighs, heaves his shoulders, shoots a dark look and says. “Of course, I don’t mind working late,” he would rather not. There are ten specific signals to look for when someone is not telling you the truth. No single gesture by [...]

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Telling Lies

January 15, 2010

It is impossible to give assurance and take charge when we are being lied to. Of course, lying occurs millions of times each day in thousands of companies; white lies, corporate lies, guilty lies, jealous lies, lies about why someone was late, or about how we spent the weekend. Sometimes telling a lie can be [...]

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