January 26, 2012
Honda of America produces cars in Ohio. President Shoichiro Irimajiri said the secret of Honda’s success in this country is its work force “and our sincere commitment to their growth and job satisfaction.”… “I have learned from our associates that without employee satisfaction, we will not enjoy long-term productivity,” Irimajiri said, noting some of the [...]
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January 14, 2012
Whatever the literal content of the words, every letter, memo, and report serves either to build or to undermine the image the reader has of the writer. The people who got the form letter printed in Figure 1.4 understood the basic point. But the letter failed because it was stuffy and selfish. Four different customers [...]
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