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Air Quality

Plan Ahead

July 6, 2010

As Henry Ford often expressed it, “When you begin to think along a certain line, you seem to attract other similar thoughts.” Jot down your ideas as they come to you. Don’t worry about the organization; you can go back and arrange it later. After a while you will begin to see that your ideas [...]

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Set Up Goals

July 3, 2010

Years ago she decided to design her own training program in the effective use of the telephone. She wanted a practical program which would introduce telephone techniques to the participants of her sales workshops and which would increase their sales within hours instead of months. Her program would consist of development of personality and communication [...]

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First Impressions on the Job

June 25, 2010

Within mere seconds, people form opinions about new people they meet. All the more reason to ensure you make the right impression on your boss and colleagues when starting a new job. In the early days in a new work environment, it is important to come across as a team player. It’s a deal maker [...]

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Critical Circumstances and Sticky Situations

June 18, 2010

For them and that the people who really needed the course were their associates in three-piece polyester suits outside the conference room. However the senior partner, the one whose name appeared first on the door, peered at me through his reading glasses. In a most condescending tone, he proceeded to inform me that my program [...]

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An Offer They Could Refuse

June 15, 2010

I once spoke to a group of lawyers who were evaluating my professional image program for use in their law firm. When I finished a presentation that clearly showed how their firm would benefit from my services, most of the partners were smiling and nodding their heads, and everyone appeared to be in general agreement. [...]

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Professional Presence

June 11, 2010

Eagle Ridge GM – Buying a New CarUploaded by Janeuree. – Oriented to the customer’s needs, create the best possible scenario. Maintaining a respectful distance of three to six feet shows an awareness of the person’s anger. She should have clearly explained the situation: “I am so very sorry. I’m afraid I was being overzealous [...]

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Facing the Music

June 7, 2010

What should she have done? First of all, never try to defend the indefensible. Helen should have accepted full responsibility for the mistake, and she should have made sure that no one else was blamed or implicated. She should have kept her presence calm and professional, showing she was still in control of this unfortunate [...]

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Critical Circumstances and Sticky Situations

June 3, 2010

Instructions on how the client could retrieve his car. Then she hung up the telephone, grabbed her purse, and fled through the back exit. Why this sudden metamorphosis from a confident, self-assured woman to a cringing coward? Because nothing saps our self-confidence, impacts our body language or stymies our effectiveness quite like being the brunt [...]

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Professional Presence

May 16, 2010

Teeth at their Best One of the strongest personal business assets we can have is attractive teeth. They project a sense of good breeding and excellent health. For most, this doesn’t happen naturally. Yellowed or browned teeth look unappealing, and crooked or chipped teeth are not  aesthetically pleasing. Most people who don’t like their teeth [...]

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Footnotes

May 13, 2010

While a lot of wasted dollars are devoted to men’s ties and women’s blouses, shoes are the other area of genuine waste. What most men and women today find is that they wear the same three pairs of shoes over and over again, black and brown for men; black, taupe, and navy for women. All [...]

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