September 28, 2010
As project performance improved, Bob pushed for other improvements: 24-hour project quotes, project indexing, software storage, streamlining of royalty and invoicing systems, and more. At the same time that the improvements were planned and implemented, Bob walked a tightrope between balancing the long-term needs of system improvements with the short-term needs of getting the work [...]
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September 24, 2010
When he reviewed the department’s systems for measuring and monitoring employee performance, Bob quickly noticed that the measurements were all negative. All the talk was about problems: late projects, the number of mistakes, backlogged orders, etc. There was no tracking of any positive performance measure. Bob wanted to start some positive tracking to establish a [...]
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Making Things Happen
September 20, 2010After reviewing the operations of the department and collecting data from internal and external customers, Bob worked up a checklist of things that would need to be done to bring the organization up to a world-class level of performance. At the heart of Bob’s plan was a complete revamping of the department’s system of measuring [...]