From the monthly archives:

June 2010

Set Your Goals

June 29, 2010

On your first day Take notes as you go along. This includes jotting down new processes you’ve learned or questions you need to ask at the opportune time. No one expects you to know all the jargon or remember every detail when you are absorbing so much information so quickly. Introduce yourself to everyone. Be [...]

Read the full article →

First Impressions on the Job

June 25, 2010

Within mere seconds, people form opinions about new people they meet. All the more reason to ensure you make the right impression on your boss and colleagues when starting a new job. In the early days in a new work environment, it is important to come across as a team player. It’s a deal maker [...]

Read the full article →

Canada’s Civil Servants Depressed

June 22, 2010

Big ‘public health crisis,’ expert says Ottawa – Depression among Canada’s public servants is the country’s biggest “public health crisis,” says a leading mental health expert. It’s an affliction among the country’s nurses, teachers, police, military and bureaucrats at all levels of government, undermining innovation, productivity, quality of service, policy-making and even the relevance of [...]

Read the full article →

Critical Circumstances and Sticky Situations

June 18, 2010

For them and that the people who really needed the course were their associates in three-piece polyester suits outside the conference room. However the senior partner, the one whose name appeared first on the door, peered at me through his reading glasses. In a most condescending tone, he proceeded to inform me that my program [...]

Read the full article →

An Offer They Could Refuse

June 15, 2010

I once spoke to a group of lawyers who were evaluating my professional image program for use in their law firm. When I finished a presentation that clearly showed how their firm would benefit from my services, most of the partners were smiling and nodding their heads, and everyone appeared to be in general agreement. [...]

Read the full article →

Professional Presence

June 11, 2010

Eagle Ridge GM – Buying a New CarUploaded by Janeuree. – Oriented to the customer’s needs, create the best possible scenario. Maintaining a respectful distance of three to six feet shows an awareness of the person’s anger. She should have clearly explained the situation: “I am so very sorry. I’m afraid I was being overzealous [...]

Read the full article →

Facing the Music

June 7, 2010

What should she have done? First of all, never try to defend the indefensible. Helen should have accepted full responsibility for the mistake, and she should have made sure that no one else was blamed or implicated. She should have kept her presence calm and professional, showing she was still in control of this unfortunate [...]

Read the full article →

Critical Circumstances and Sticky Situations

June 3, 2010

Instructions on how the client could retrieve his car. Then she hung up the telephone, grabbed her purse, and fled through the back exit. Why this sudden metamorphosis from a confident, self-assured woman to a cringing coward? Because nothing saps our self-confidence, impacts our body language or stymies our effectiveness quite like being the brunt [...]

Read the full article →